SHIPPING, RETURNS & REFUND POLICY
Shipping - Returns & Refund Policy
Onshopdeal.com (JOSH PRODUCTS INDIA) - SHIPPING AND RETURNS
The receipt of an e-mail confirmation does not constitute the acceptance of an order or as a confirmation of an offer to sell. Onshopdeal.com (JOSH PRODUCTS INDIA) reserves the right, without prior notification, to limit the order quantity of any item on an order. We reserve the right to refuse any order for any reason.
JOSH PRODUCTS INDIA reserves the right to eliminate products for sale at any time on the site Onshopdeal.com. JOSH PRODUCTS INDIA will use all reasonable best efforts to ensure that all products listed are available. Should a product or products become sold out or unavailable for any reason, prior to removal from the website, neither JOSH PRODUCTS INDIA nor any of its directors, officers, employees or other representatives will be held liable for damages, replacement or losses as a result of this occurrence.
Receiving confirmation of an order, either electronically or otherwise, does not signify JOSH PRODUCTS INDIA's acceptance of the order nor does it affirm confirmation of JOSH PRODUCTS INDIA's offer to sell products to you. JOSH PRODUCTS INDIA reserves the right at any time after receipt of the order to accept or decline your order for any reason.
Please contact us at email@example.com or by phone at (0814) 1234399.
ORDER ADJUSTMENT OR CANCELLATION
JOSH PRODUCTS INDIA cannot accept change of shipping address requests after an order has been processed. Should you require the modification of an address (missing suite number, transposed street number etc.) please contact Customer Service immediately (within 24 hours of order transmission) at firstname.lastname@example.org or by phone at (0814) 1234399. Should you require a complete change of "Ship To" information you will be required to cancel your order and re-enter it. JOSH PRODUCTS INDIA reserves the right to refuse shipment to temporary addresses without prior payment in full.
JOSH PRODUCTS INDIA can not accept Post Office Box addresses for shipment. We can only ship to physical street addresses. Shipping addresses must comply with commercial delivery standards used by all majors carriers, such as UPS, DHL, Bluedart, Fedex, Eramax, Indiapost and others.
In the event you desire to cancel an order, please notify us within 24 hours of order placement. Email: email@example.com or call (0814) 1234399. Please provide the Order number and reason. If you desire to cancel an order after the 24-hour period, it is probable that the order will have been processed. If the shipment can be cancelled, we will cancel the order. If not, the return policy will be in effect with return shipping charges applicable.
Order cancellation can be done in 24 hrs of the order placed on onshopdeal.com only. After 24 hrs, NO product cancellation request will be entertained. All international and National Prepaid orders can be cancelled within 24 hrs or the order date. After 24 hrs no cancellation request will be granted. This policy will be strictly enforced for all prepaid orders.
REFUND AND PAYMENTS
All Onshopdeal.com items are priced in INR (Indian Rupees) & USD ($). Onshopdeal.com (JOSH PRODUCTS INDIA) accepts from INDIA and USA, American Express, MasterCard, Visa, and Discover credit cards / debit cards or net banking.
JOSH PRODUCTS INDIA reserves the right to require additional information prior to processing any order. Failure to provide requested information in a suitable and timely fashion will result in a delay of order processing and possible order cancellation.
COD Returns & Refunds: Products those are ordered by "Cash on Delivery" payment method will be given refund in terms of "Store Credit" Only. Customer can purchase any other products using the same store credit. The Store Credit will be automatically added to your account in 3-7 Days of product received back and inspected. All Return shipment charges to be bear by customer unless return shipment is supported by OnshopDeals, courier partners. Customer must contact OnshopDeals before returning the product or else Onshopdeal.com will not be liable for any lost returned parcels.
You may purchase merchandise (product) from onshopdeal.com Web site by using any one of the payment options listed in (link to Payment Options). JOSH PRODUCTS INDIA reserves the right to change its payment procedures at any time without prior notice to you.
Due to the nature of our certain non-returnable products, we are unable to receive returns on those products that have been used. This would present a health concern and disallow us from selling these products as 'new.' We will, however, receive returns on products that are in a new, unused condition.
Although JOSH PRODUCTS INDIA (onshopdeal.com) has the excellent ranking of consumer satisfaction (and we work very, very hard to earn that), everything does not always go according to plan. We know that... sometimes orders are short shipped... sometimes merchandise is broken... sometimes the wrong product is sent. When that happens, we have the following returns policy. Please read carefully as it is strictly enforced.
JOSH PRODUCTS INDIA guarantees full credit for product only or, if available, replacement for all defective items. You may return a defective product up to 7 days after you receive it. NO REFUNDS WILL BE AUTHORIZED AFTER 7 DAYS. Case lots must be returned in the original shipping carton with all individual items unopened. No partial returns will be accepted.
All shipping costs for merchandise authorized by JOSH PRODUCTS INDIA or its affiliates to be returned to JOSH PRODUCTS INDIA shall be at the customer's expense. All returns require a Return Merchandise Authorization number (RMA#) which is good for 7 days. No returns will be accepted without an RMA#. This policy is strictly enforced.
Please call Customer Service at +91 814 1234 399 or E-mail firstname.lastname@example.org to get a Return Merchandise Authorization number (RMA#).
The liability of JOSH PRODUCTS INDIA for losses or damages, arising out of any cause whatsoever, is limited to full refund of the purchase price or at our option, repair or replacement of the product(s). JOSH PRODUCTS INDIA shall not be liable for any consequential or incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
If you decide to return undamaged or non-defective products, you will be responsible for a 20% restocking fee. All orders shipped via blue dart will be subject to blue dart Intercept fees, including but not limited to address corrections and/or undelivered shipments.
Product Return Address:
JOSH PRODUCTS INDIA (Onshopdeal.com)
1st Floor, Krushna Bunglow, Opp. Shri Ram Sharnam Flats, V.V.Nagar, 388120
Phone: +91 84 1234 399
All COD orders Approved returns within 7 days will be only given refund in terms of " Store Credit". No Cash or Bank payment will be done for any of those COD orders. This policy is strictly enforced.
All Prepaid orders approved returns will be given a choice of Store credit or Payment back to your original account only.
Unopened, Undamaged products return within 7 days of approved return on Prepaid Orders will be subject to 20% Restocking fees.
Once your product is returned, onshopdeal Team will analyze the condition of the product and returns decisions will be made after product examination only. We will call you or email you with return details. Please allow 2-7 days at least for refunds initiated by us to get to your originally paid account.
Prices are subject to change.
Shipping & Delivery At this time, JOSH PRODUCTS INDIA ships merchandise to locations within INDIA and USA. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
It is conceivable products will be shipped from multiple shipping points, therefore shipping costs may vary. Unless otherwise noted, shipping and handling will be added to the cost of the order.
We cannot ship perishable or refrigerated goods outside INDIA.
DELIVERY TIMES AND REQUIREMENTS
Upon receipt of an order JOSH PRODUCTS INDIA processes the order within 1 to 4 business days. 80% of our domestic deliveries arrive within 7 business days. International products takes 4-7 weeks approx not including the custom clearance time if the product requires custom clearance which is done by josh products India. Shipping confirmation emails will be sent to you when your products leave the warehouses. JOSH PRODUCTS INDIA in all cases tries to expedite all orders in a timely fashion. Multiple shipping points, back ordered product and availability of the product(s) are considerations impacting delivery time. If you order several different products at once they may come from multiple shipping points and may arrive on different days.
Some products (such as pallets over 500 lbs.) may require shipping via common carrier. Delivery time for orders exceeding 500 lbs. may take longer to ship. JOSH PRODUCTS INDIA will contact you as to the actual ship time and coordinate the arrival of the shipment with you. Customers shall be advised as to back ordered products or out of stock products which may no longer be available.
International Shipments are subject to customs clearance and Import duty charges, That is why here @ Onshopdeal.com all international products must be prepaid payment method only. JOSH PRODUCTS INDIA reserves the right to cancel any Cash On Delivery orders for all international products. Customer will be notified by system for the order status change for any cancelled international orders in your registered email address if you have created the account with us.
For International shipments it may take from 4 - 7 weeks approx. for delivery in India. The Timings for custom clearance is not JOSH PRODUCTS INDIA's Liability. If your Shipment will not be delivered in 60 Days from the date of order, JOSH PRODUCTS INDIA will be refunding the Money for the product ordered only on Onshopdeal.com
BACK ORDERED AND DISCONTINUED PRODUCTSYou will be notified of any product that may be back ordered. If the product you ordered has been discontinued or is no longer available from the supplier, we will contact you to offer a substitute product: or, if you choose, you may cancel your original order. For assistance, e-mail email@example.com or call to (0814) 1234399